‘Don’t be too kind’: Stories from the maternity unit where mums were failed

## Health

### Damning Report Exposes Systemic Failures and Disturbing Culture at Nottingham Maternity Units
***’Don’t be too kind’: Allegations of a systemic lack of empathy and accountability surface in BBC Panorama investigation.***

**NOTTINGHAM, UK –** A recent BBC Panorama investigation has brought to light disturbing allegations of systemic failures, a lack of accountability, and a troubling culture within the maternity units of Nottingham University Hospitals NHS Trust (NUH). The exposé, based on extensive documentation and candid testimonies from former midwives, paints a grim picture of care that has reportedly failed numerous mothers and their babies.

Central to the investigation are claims of a culture where empathy was reportedly discouraged, encapsulated by the chilling phrase, “don’t be too kind.” This alleged directive suggests an environment where staff may have been pressured against showing excessive sympathy, potentially impacting the quality of care and the willingness to acknowledge mistakes. Former midwives spoke of overwhelming pressure, understaffing, and a climate that stifled concerns and honest reporting of incidents.

The BBC Panorama team reportedly reviewed internal documents that reveal a pattern of serious incidents, including avoidable harm and, in some cases, fatalities, which were allegedly not adequately investigated or acted upon. These incidents span several years and highlight concerns that systemic issues persisted despite warnings and ongoing reviews.

The revelations come at a critical time for NHS maternity services, with widespread calls for greater transparency and accountability following similar investigations into other trusts. The independent review into maternity services at NUH, led by Donna Ockenden, is currently underway, aiming to provide a comprehensive assessment of the care provided and identify necessary improvements. This latest report from BBC Panorama is expected to add further weight to the need for a thorough and uncompromising examination.

Healthcare professionals and patient advocates are emphasizing that such alleged failures are not merely isolated incidents but often point to deeper, systemic issues within an organisation’s culture, governance, and resource allocation. The impact on affected families is immeasurable, leaving a legacy of trauma and a loss of trust in the healthcare system.

Nottingham University Hospitals NHS Trust has acknowledged the seriousness of the allegations and stated its commitment to cooperating fully with the independent review. They have expressed regret for any care that fell below the expected standards and affirmed their dedication to learning from past mistakes to ensure patient safety and improve services for the future.

The investigation serves as a stark reminder of the critical importance of fostering a culture of openness, compassion, and continuous learning within healthcare settings, where patient safety and well-being must always remain paramount. Calls are intensifying for robust action to ensure that such failures are not only investigated but also decisively addressed to prevent future harm to vulnerable patients.