EasyJet passengers have described scenes of chaos and extensive delays at EU borders, prompting airlines to issue stark warnings about potentially even greater disruption with the imminent introduction of a new digital entry and exit system across the Schengen Area.
Reports from EasyJet travellers depict frustratingly long queues at passport control, particularly at popular holiday destinations, leading to missed connections and heightened stress for passengers. “It was an absolute nightmare,” recounted Sarah Thompson, a recent EasyJet passenger returning from a trip to Spain. “We queued for over two hours just to get through passport control. Families with young children were struggling, and there was a real sense of frustration and confusion.”
These current delays, often attributed to understaffing at border posts and a surge in post-pandemic travel, are now viewed by the aviation industry as a precursor to what could unfold with the new **Entry/Exit System (EES)**.
The EES is designed to register travellers from non-EU countries each time they cross an external EU border. It will require fingerprinting and facial scans, significantly increasing the processing time per passenger compared to current passport checks. While the system aims to enhance border security and identify overstayers, airlines and airport operators are sounding the alarm over its potential to create unprecedented bottlenecks.
Major airline groups, including the International Air Transport Association (IATA) and Airlines for Europe (A4E), have repeatedly warned that many EU airports and border facilities are not adequately prepared for the new requirements. They argue that a lack of sufficient e-gates, dedicated lanes for EES processing, and trained staff will exacerbate existing issues, particularly during peak travel periods.
An EasyJet spokesperson acknowledged the concerns, stating, “We are actively engaging with relevant authorities to ensure there is adequate infrastructure and resourcing in place to manage the new EES system. The priority must be to ensure a smooth and efficient border experience for our customers, and we urge all stakeholders to accelerate preparations.”
Industry experts fear the EES, which is expected to launch in late 2024 or early 2025, could lead to widespread flight delays and cancellations, impacting millions of travellers, particularly those from the UK who are now subject to the new requirements post-Brexit. Airlines are calling for clearer communication from EU authorities, increased investment in border technology, and robust contingency plans to mitigate what they fear could become a significant operational challenge.
