GPs, police and pharmacies among UK services affected by Microsoft outage

[Health]

## Widespread Microsoft Outage Disrupts Critical UK Public Services

**LONDON, UK** – A significant outage affecting Microsoft’s services has caused widespread disruption across key public sectors in the United Kingdom, impacting essential services such as General Practitioner (GP) surgeries, police forces, and pharmacies. The incident, which began earlier today, highlights the increasing reliance of critical national infrastructure on cloud-based technologies.

GP practices across the country have reported difficulties accessing patient records, booking appointments, and managing prescriptions, leading to delays and altered operational procedures. Patients attempting to contact their local surgeries or collect medication may experience significant disruption. Similarly, pharmacies are facing challenges in processing prescriptions and managing their digital systems, potentially affecting the timely dispensing of vital medicines.

Police forces have also confirmed being impacted, with issues primarily affecting non-emergency communication channels and administrative systems. While core emergency response capabilities are designed to be resilient and are not understood to be compromised, the outage could lead to longer wait times for non-urgent inquiries and administrative tasks.

**Crucially, major airports and vital intelligence services have confirmed they remain unaffected by the incident, mitigating fears of broader national security or travel chaos.**

The UK government has acknowledged the widespread issue and is actively assessing the full scope of the impact on its various departments and public services. While the exact cause of the outage has not been immediately disclosed by Microsoft, the tech giant has confirmed it is aware of the service interruptions and is working urgently to restore full functionality across its affected platforms.

**Advice for the Public:**

* **For Health Services (GPs, Pharmacies):** If you have an urgent medical need, continue to seek help. However, be prepared for potential delays when contacting your GP or pharmacy. Consider calling ahead before travelling in person. For non-life-threatening health concerns, NHS 111 remains available online and by phone for advice. **In a medical emergency, always call 999.**
* **For Police Services:** For emergencies requiring immediate police response, continue to dial 999. For non-urgent matters, be aware that response times to 101 calls or online inquiries may be longer than usual. Only call 999 if it is an absolute emergency.
* **General:** Members of the public are advised to exercise patience and check official local service updates where available.

The incident underscores the growing reliance on digital infrastructure for the smooth operation of public services and prompts renewed discussions on cybersecurity resilience and contingency planning for critical national systems. Authorities and service providers are working diligently to minimise disruption and restore normal operations as swiftly as possible.